FAQs

General

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I love the books but I am new and not sure which order I should read them?

We would suggest starting with the smaller texts such as the Sant Maskeen ji books, Amarnama, Jassa Singh Ramgarhia, or any other smaller text. These do not take long to read and will help you to get some basic knowledge quickly.

I'd love to place a bulk order for our Gurdwara - how can I do this?

If you are considering placing an order for a Gurdwara library or similar, please contact us first at sales@turiyacharity.com.

I've read a book from the store and want to share a video/written review how do I get this to you?

In our experience, feedback and reviews really help others to undertake this journey. We always welcome such reviews. Please do get in touch with us at info@turiyacharity.com.

How do I place a bulk order?

Please do get in touch with us at sales@turiyacharity.com to discuss your needs.

I'm not from the UK - how do I order?

We do ship overseas. The postage rates vary for different countries. Please do get in touch with us at sales@turiyacharity.com for a quote.

Ordering

How do I order?

Visit the store and click the add to cart button. This adds the item to your cart. You can then visit the cart by clicking the top right icon on the menu and start the checkout to pay for your items. You can remove or add items to the cart at any time before proceeding to checkout.

Can I place an order by phone?

Unfortunately due to the nature of our seva (voluntary) we are unable to take orders over the phone at present.

How safe is it to order online?

We use industry standard security and payment systems to ensure your payment and personal details are protected.

How do I order a gift for someone?

Please ensure the delivery address you wish to send the gift to is entered when ordering. As an extra precaution, you can also email us on sales@turiyacharity.com with order details explaining that the order is a gift going to a different delivery address.

Payment

How do I go about making a payment?

Once  you have placed the order, you should be taken to a payment page to make the payment. Please ensure you complete the payment as the order will not be sent out until this has been done. For any questions or queries in relation to your order, please contact us or email us at sales@turiyacharity.com with your order details.

What cards do you accept?

We accept debit cards, VISA, Mastercard and American Express.

My card was declined, what can I do?

Please contact your card supplier if this happens.

Delivery

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How quickly will I get my order?

We endeavour to send out your order within 2-3 working days by courier in normal circumstances and aim to have your order delivered between 5-7 working days.

Please note due to COVID19 you may experience slightly longer delivery times.

I've not received my order yet - how can I track it?

Please contact us in the first instance on sales@turiyacharity.com.

My order has a collection only item - where can I collect the item from and when?

For a collection only order please contact us and we will agree a collection point, date and times. Currently, collection points are in East London, West London and Birmingham.

Returns/Refunds

My books arrived damaged - can you help?

We make an effort to ensure that your book order has been securely packed. Unfortunately, on rare occasions damage does occur in transit. If this happens, please email us with a brief description of the damage with some pictures of the damage.

How do I return a book?

Please contact us and we will co-ordinate this with you.

I would like a refund - how do I go about doing this?

Refunds may be agreed in certain circumstances e.g. wrong book sent out. Please contact us in order to determine if a refund is due and how this can be arranged.

Still Need Help? Contact Us

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